Frequently Asked Questions
1Are operations single or dual pilot?
All Merlin1 operations are conducted with two pilots working together in a crew environment.
2How do I schedule a flight?
One call to your customer concierge is all it takes!
3What if I want to share the program with family, friends, or colleagues?
You own your flight hours-- use them however you see fit!
4If I sign up today, when will my aircraft be available?
5If a plane requires maintenance, as a customer am I at risk for this cost?
No. The only variable when it comes to pricing is which aircraft you select. There are no surprises!
6If my plans take me out of town overnight, do I incur additional costs?
On each trip, you can keep the airplane for up to three nights and four days without additional costs except crew expenses.
7Will I get a pat-down from TSA?
NO! Drive right up to your plane and walk right on. We'll have you airborne within minutes and a car waiting for you plane-side upon landing.
8Can I take the aircraft outside of the United States?
Absolutely! Don't forget your passport!
9What are the runway requirements?
We'll verify every airport on your itinerary meets all appropriate requirements including runway length and amenities. The short answer is, at sea-level, we require 3,000 feet of paved runway for the Merlin and 5,000 feet for both the Lear 35 and Lear 60.
10What FAA regulation does Merlin1 operate under?
All Merlin1 flights operate under FAR 135.
11How long is the contract?
Our standard agreement is 24-months.
12What if I have additional questions?
Please don't hesitate to call us at 210-354-5261 or email us at firstname.lastname@example.org. We can't wait to hear from you!